Helpshift

Connected Player Experience

12 LinkedIn Motion Ads

Visual-First LinkedIn Creatives • Clear Player Context Messaging

Target Persona VP Player Experience, Head of Support, LiveOps Directors
Core Message Every Visual Anchored in "Player Context"
Experience Shift Elevating Support & Engagement Together
Click any visual to preview inside a LinkedIn Sponsored Post.

Anyone can read a Player ID.

Context knows the player behind it.

GENERIC TICKET

USER HANDLE

Player_48213

Status: Unknown • History: Hidden

LIVE PLAYER CONTEXT
VIP Top 1%
Lvl 74 • Daily
Failed $49 Bundle (2m ago)
Helpshift PLAYER CONTEXT
#01 Know the Player Behind the ID

Players shouldn't have to explain who they are.

Context brings their history to guide faster resolution.

Player: "My reward chest didn't open."
Context Auto-Attached: VIP • Lvl 68 • Clean History
"I've been playing for 3 years..."
"I'm on iOS and spent $500 this month..."
"My account ID and last ticket were..."
Helpshift PLAYER CONTEXT
#02 Context Explains the Player

Your biggest spender is in the generic queue.

Context knows the difference.

VIP
Auto-Routed → VIP Concierge Lane
Helpshift PLAYER CONTEXT
#03 VIP Fast-Track Queue

Every interaction builds context around the player.

Powering smarter support and engagement over time.

+ Gameplay & Progression
+ Spend & VIP History
+ Past Support & Sentiment
= Elevates Experience
Helpshift PLAYER CONTEXT
#04 Evolving Player Context

Tickets close. Players don't.

Context remembers the player across every session.

WITHOUT CONTEXT Ticket #402 Closed → Memory Wiped
Starts at 0
CONTINUOUS PLAYER CONTEXT Always Connected
Day 1 1st Purchase Past Fix Today
Helpshift PLAYER CONTEXT
#05 Persistent Player Memory

AI without player context is just a roadblock.

Context turns generic bot scripts into instant fixes.

BLIND BOT (NO CONTEXT) "Have you tried restarting the app?"
Loop
CONTEXT: FAILED PURCHASE DETECTED "I see your missing pack—restored now."
Fixed
Helpshift PLAYER CONTEXT
#06 Context-Powered AI Resolution

A VIP in your game shouldn't be a stranger in support.

Unified player context connects every channel and identity.

IN-GAME PROFILE

VIP Whale • Lvl 85

$2,400 Spend • Console

Siloed Data
WEB / DISCORD HELP

"Unknown Visitor"

$0 Spend • Unlinked

Treated like Day-1
UNIFIED PLAYER CONTEXT Instant VIP Recognition

Recognized Across Every Channel

In-Game + Web + Discord → $2.4k VIP

Helpshift PLAYER CONTEXT
#07 Unified Profile & Context

Support shouldn't be an interrogation.

Context captures the details automatically.

"What is your 16-digit Player ID?" Step 1/4
"What device, OS & app version?" Step 2/4
"Attach screenshot of receipt #" Step 3/4
0 QUESTIONS ASKED Auto-Captured by Context
ID #48213
iOS 18.2
Txn #994
Starts directly with the fix
Helpshift PLAYER CONTEXT
#08 Zero-Interrogation Support

Silent churn makes no tickets.

Context spots frustration before they walk out.

Silent Churn Retained
Context Triggers Proactive Outreach
Helpshift PLAYER CONTEXT
#09 Catch Silent Churn Early

Don't send beginner tips to a Level 90 veteran.

Context matches help and messages to how they play.

CONTEXT: LVL 90 • 1,400 HRS • RAID LEADER
Without Context

"How to complete your first tutorial quest"

Tone-Deaf
With Context

"Endgame Raid Loot Recovery & Priority Support"

Matched to Level 90
Helpshift PLAYER CONTEXT
#10 Match Experience to Player Level

Don't push a promo while their support ticket is open.

Context pauses offers until frustration is resolved.

DRAGON REALMS • PUSH
AUTO-PAUSED

Flash Sale! Buy the $49.99 Mega Gem Pack Now!

CONTEXT: OPEN TICKET #8841
PRIORITY

Promos paused while missing purchase is restored.

Helpshift PLAYER CONTEXT
#11 Pause Push Promos During Open Tickets

Define player context once. Power every touchpoint.

AI, agents, and LiveOps acting as one studio.

SHARED CONTEXT: VIP • LVL 80 • AT-RISK
Support AI Instant VIP Fix
Human Agent Full History Ready
LiveOps Win-Back Gift
Helpshift PLAYER CONTEXT
#12 One Context Across Every Team